Three Things You Need from Your POS

Too often restaurant operators are left with egg on their face (pardon the pun) when they’re struggling to maintain operations while using an outdated Point-of-Sale (POS) system.  More often than not, the performance of a POS system for a restaurant could be the determining factor in the success or failure of the business.

As a restaurant owner or operator, you need to be constantly analyzing your POS for issues, due to the importance of this piece of hardware (and software!) holds for your business and the investment you’ve made in this equipment.  Your POS should always work for you quickly and efficiently, it should never be the reason why you could be struggling to manage your business.

From functionality to transactions to operations to data access, your POS should always be able to handle any of these tasks in a timely manner with little to no errors or malfunctions.  However, if your current system is suffering due to outdated software, time lags for transactions or even crashing frequently, it’s long past time for you the business owner to worry.

Let’s say you’ve bitten the bullet and decided to invest in a new POS system for your restaurant, in order to help it flourish.  Here are three key points for you to focus on when doing your research, in order to make a successful investment and have it pay off for you in both the short and long term:

  1. Timely updates to the software: BSOD-web
    For a restaurant owner, having to suffer through down times for software updates or repairs can be catastrophic. With a more modern, cloud-based option that is maintained by the vendor rather than the end-user, updates are automatic, and run while the system is not in use (i.e. after business hours).  Most of these updates don’t require anything from the end-users, other than the equipment be powered on.
  2. Manage the Hardware:
    It used to be that the most important component of POS equipment was the hardware, and that is where the greatest investment comes in on the part of the operators. Calling vendors and arranging for tech support to come out is nothing more than an inconvenience and a huge headache to operators.  However, a majority of cloud-based POS systems today, like Hula POS for example, can be run on existing hardware.  This requires a much smaller capital investment from the business, allowing operators to continue to use revenues for the business in other areas. Provided that you the operator are committed to keeping your existing equipment in great shape, you can avoid a lot of the troubles associated with changing to a new system.
  3. Double-Check Functionality:time-money-value-dice
    Don’t let anything slide past your notice when you’re monitoring your current system for issues. Any sort of lag in performance, be it a page refreshing or a credit card transaction processing, needs to be noted and analyzed to fully understand the scope of what kind of problems you could be experiencing with your current system.  Obviously any restaurant operator knows the vital importance of keeping their POS fully functional.

With this information at hand, you can make the choice to either stick with your current system or move to a more modern, cloud-based system that will really help you to improve your business and ultimately increase your revenues.